Email managers or inbox managers keep electronic mails sorted by unsubscribing from unwanted senders. They also clean up, scrap, and archive old messages that pack an inbox. When the account’s owner is not in the office, the virtual email manager handles its auto-responder. He or she also responds to requests or invites, and sends initial notes to would-be and new clients. An email manager also fixes your list of contacts by managing and updating it. Sometimes, he or she also sets up meetings and places them in the calendar to serve as notice.
Perfect for this job is a skilled and good communicator. Flexible candidates, with a strong work ethic and keen attention to detail, are also ideal for this post. He or she must be able to work under pressure and has outstanding time management and organizational skills. These are great qualities that will help him or her perform his or her tasks well. Knowing how to obey rules of confidentiality and safety is also vital. The email manager reports to the team manager or supervisor.
- Be the right-hand man of the client for all electronic communication-related tasks
- Set up alerts, filters, and rules to cater client’s needs and preferences
- Organize client’s email and bring it down to inbox zero
- Think and respond like the client, replying to emails bit by bit
- Handle tasks such as scheduling and overall team coordination
- Build up a knowledge base on how to answer queries and management systems for use in any inbox and business
- Excellent problem-solving and writing ability
- Knowledge of various communication tools
- Tech savvy
- Proficient in verbal and written communication
- Exceptional planning, management, and organizational skills
- Ability to work independently
- Highly receptive even when under pressure
- Knack for managing and applying agreed procedures
- Great interpersonal skills, including the ability to relate with a range of customers of varying levels of seniority
- Proficient in the use of Microsoft Office applications such as Outlook, Word, Excel, etc.
- High school diploma, associate degree, or equivalent experience