When you use our website or order any service we offer, you agree with these Terms. If you disagree with any of them, you must discontinue your use of Top VA’s website and our services at once.
When you communicate with us by telephone, we may check or record the call for quality assurance. Your constant participation in any telephone discussion serves as an expression of your consent to the call monitoring and recording.
The content of the website, including texts, images, videos, and media, and their design and style, belong to Top VA or third parties that let us use them. The copyright of Top VA or of those third parties to such content is obvious by their presence on the website.
Top VA offers virtual assistance services to individuals, entrepreneurs, and organizations. We can assist you with tasks that demand time and extensive work. They include not only the following services:
Our VAs will perform remote services only. They may not and will not engage or help you engage directly or indirectly in any illegal, fraudulent, or immoral activity. In the same way, they will not search for information about illegal, fraudulent, or immoral activities, including, without limitation, the infringement of another person’s proprietary or personal rights.
We require advance payment before we can work on your order. We accept credit card and PayPal payments. For long-term services, such as web hosting, you must pay the full price of your order in advance. With the services we bring, we will only refund payments under conditions we deem to be very reasonable.
Late payments shall incur an additional fee of Ten Percent (10%) of the full price of the service you ordered. We shall suspend our service(s) on any account with unsettled payment(s) of over Three (3) Months.
You must be at least Eighteen (18) Years Old in order to hire our VA services. If you ordered a service and we determined you are not Eighteen (18) Years Old, we may terminate your order immediately.
After ordering a virtual service, making your payment, we will send you an acknowledgment receipt and recommend to you Three (3) Virtual Assistants. You will receive their profiles, so you can check, meet with, and interview them. You can then choose the right VA for your business needs.
Either you or Top VA can terminate the service. If you will terminate the service, send us an e-mail to inform us about it no later than One (1) Week before the last day of the service period. The work cessation will take effect on the last day of the service period. You may still use the remaining work hours until the end of that period.
We reserve the right, in our sole discretion, to terminate any service. Topnotch VA may assist law enforcement in the prosecution of criminal liability; and/or assert a civil or criminal legal action on website or services use we believe is or might be violating these Terms or any applicable law or regulation. We will inform you of the impending termination as soon as possible.
Top VA cannot guarantee that you will have the same VA throughout the entire service period. During unavoidable occasions, such as long-term illness, resignation, and the like, another VA may work for you. In such a case, we will recommend another set of VAs for your selection and approval.
Work hours are only available during the service period. If you did not use all your work hours during a particular service period, they will expire. Likewise, you cannot unused work hours over to the next service period.
The work we do for you is “work for hire” and will belong to you. However, we keep the right to these aspects:
Top VA excludes itself, its owner, employees, and/or agents from all liability from:
Our entire liability to you on Terms’ claim or breach, whether caused by negligence, will be for the paid VA service(s) under these Terms from which the breach resulted.
We reserve the right to change these Terms of Service any time, without notice. They shall be effective as soon as we have published them on this page, unless stated otherwise.
Last Updated: August 3, 2021