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He/she manages a firm’s support hotline, attends to buyer queries, advises solutions, and explains product features and functions to users. The post holder must be a skilled communicator, adept at earning client’s trust, and familiar with various help desk software.
Conducts in-depth research on industry-related topics, generates ideas for new content types, and reviews blogs and articles before publication. He/she must be familiar with producing online content and have a keen eye for detail.
He/she generates sales by cold calling or answering requests within a fast-paced setting. Also, he/she persuades current or potential customers to buy products or services. This post requires friendly personality and persuasive attitude. As the firm’s frontline, he/she must understand customer’s wants in a short time and present solutions that meet their needs.
He/she performs several admin tasks, supports senior-level managers, manages calendars, makes travel arrangements, and prepares expense reports. He/she must be well-organized, have great time management skills, and able to work independently.
He/she handles telephone and email prospecting, qualifies and processes marketing leads for the sales team, and generates reports of their key findings. Must possess enthusiastic and team player attitude, great communication skills, and understanding of diverse buying personas.
He/she develops, edits, and contributes long-form articles and infographics to various online outlets. He/she creates contents in line with the client’s goals and metrics; and facilitates keyword research, competitor analysis, content mapping, and other types of content analysis.
He/she updates and maintains info on business databases and computer systems and stores accurate records of valued business details.
He/she interacts with targeted virtual communities and networks users. Also, he/she joins relevant conversations on behalf of the brand and handles the “soft selling” of the product by giving support to current and prospective customers.